Refund and Returns Policy
Refund and Returns For Megaamarts
Last Updated: April 29, 2026
At Megaamarts, customer satisfaction is our priority
This policy outlines the conditions under which returns and refunds are accepted..
A. Eligibility for Return
You may request a return or replacement if:
The product delivered is damaged, broken, or physically defective
The product is expired or past its best-before date
The wrong product was delivered (different from what was ordered)
The product is missing from your order
Important: All return requests must be raised at the time of delivery in the presence of the delivery agent. Products that have been accepted and signed for without raising a complaint at that time may not be eligible for return.
B. Non-Returnable Items
The following products are not eligible for return or refund under any circumstances:
Cosmetics, skincare, haircare, or personal care products that have been opened, used, or had their seal broken
Perishable food items (fresh produce, dairy, bakery items) once delivered and accepted
Products damaged due to customer misuse or improper storage after delivery
Items purchased during clearance or final sale
Important: All return requests must be raised at the time of delivery in the presence of the delivery agent. Products that have been accepted and signed for without raising a complaint at that time may not be eligible for return.
C. Return Process
To initiate a return for eligible products:
Report the issue to the delivery agent immediately upon delivery, OR
Contact us within 24 hours of delivery via: 📞 Phone: 01330-002829 🌐 Website: https://megaamarts.com/contact-us/
Please provide your order number, a description of the issue, and clear photos of the damaged or incorrect product.
Our team will review your request and respond within 1–2 business days.
D. Replacement
Where a valid return is confirmed, we will arrange a free replacement of the product at the earliest available delivery slot, subject to stock availability.
E. Refunds
Refunds are issued in the following cases:
The product is unavailable and cannot be replaced
A replacement is not feasible due to distance or product type
The order was paid for but could not be fulfilled for any reason
F. Refund Timeline
Approved refunds are processed according to the payment method used:
Payment Method | Refund Processing Time |
|---|---|
bKash / Nagad / Mobile Banking | 7 – 10 working days |
Bank Transfer | 7 – 10 working days |
Cash on Delivery | Not applicable (no payment collected) |
Refunds will be returned to the same payment method used at checkout. Megaamarts is not responsible for delays caused by banking institutions.
G. Order Cancellation
Order cancellation is subject to the following conditions:
Orders can be cancelled before dispatch by contacting us at 01330-002829.
Once an order has been dispatched, it cannot be cancelled.
If a prepaid order is cancelled before dispatch, a full refund will be processed within 7–10 working days.
H. Contact for Refund & Return Queries
Megaamarts 📞 01330-002829 🌐 megaamarts.com/contact 📍 Bangladesh
